If you're experiencing course videos not loading, course videos buffering or not playing properly, courses videos not playing until the end (green check mark not appearing) and other similar issues, please try the steps below to improve the video playback on your device.
1. Confirm the system requirements and if you can reach our servers
Please take a look at Steps to Confirm Access to GLOBIS Unlimited to see what are the requirements to access our servers. Sometimes, internal firewalls or antivirus software can block certain online platforms or specific servers, so please make sure that it's not your case.
2. Restart your device and clean the cache of your browser
Restarting your device and cleaning the cache of your browser should fix some playback issues. If you don't know how to clean the cache of your browser, please take a look at the official guide for your browser below.
- Safari: Mac or iPhone/iPad
3. Change the video quality when watching a course
When watching a course, please change the video quality from "auto" or "1080p" to a lower setting. This can be done by hovering your mouse over the video player and changing the "Quality" property inside the "Settings" button (refer to the image below).
4. Access our website using another browser
If the playback issue persists, please download and install another browser. We recommend using the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.
5. Access our website from a different device or network
As a temporary measure, please try to access our website from a different device or from a different network, like a private, mobile or your company's network. This can help confirm if the issue is related to the device or network that you are currently using.